Frequently asked questions

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GENERAL PORTRAITS+ CUSTOM OIL PAINTINGS SHIPPING RETURNS

GENERAL QUESTIONS

What’s the difference between Portraits+ and a Custom Oil Painting?

Portraits+ is a service where we provide you with a canvas print using one of our signature Depicteur made templates.

Can I get a Portraits+ Template painted instead of printed?

Yes! Just go through our simple checkout process, here. Under step 5, please upload your pets photo and in the description section tell us which Portraits+ Template you'd like.

Do you have any already made templates?

Yes, for our canvas prints! You can view them here.

Do you just do cats and dogs?

No way! We can do people, cats, dogs, horses, lizards, any species or breed! We’ve created brilliant masterpieces for humans and animals of all kids. Our artists are incredibly talented and can work with anything on earth!

Do you do humans?

Of course! Whether you want a canvas print or a custom oil painting, we can do pets or humans!

Is my photo good enough to use?

There are a few guidelines you should follow for uploading your photo.

For pets:
- Make sure the photo is taken in good lighting
- Try to take a photo that is straight on and at eye level
- Make sure the photo is clear and is not blurry
- Make sure no features are out of the image frame. (For example, ears!). We are not able to add in ears if they are missing from the original photo that you submit.
- Make sure the color tones of the image you send in are an accurate representation of what you want. For our Portraits+ prints, we are not able to do full color correction. Thus if the fur in the photo is not accurate to real life, then the fur in the print won’t be either
- Please submit multiple clear, well-light photos showing different angles of the face. If this is not possible, then please submit the photo with an angle that closely resembles the image you’d like painted.

For humans:
- Try to take a photo that is straight on and at eye level
- Make sure the photo is clear and is not blurry
- Please submit multiple clear, well-light photos depicting (see what we did there? 😉) different angles of the face. If this is not possible, then please submit the photo with an angle that closely resembles the image you’d like painted.

I don’t see the painting size I want. Do you take custom size orders?

Yes, but only for our custom oil paintings! We’ve done paintings sized 70” x 100” and even larger! If you don’t see your size when placing your order, then please reach out to hello@depicteur.com.

As for our Portraits+ templates, they are only available in 3 sizes:

8” x 10”, 12”x 18”, and 18” x 24”

Please note that our 8” x 10” portraits have a slightly different height-to-width ratio than our two sizes, thus your portrait may not feature as much of the shoulders as shown on our product photos.